Frequently Asked Questions

Enter your tracking number on our Track page for real-time updates. You also receive email and SMS notifications at every stage of the delivery process.

Rates depend on destination, weight, dimensions, and shipping method. Use our Quote page for an instant estimate. For high-volume shipments, we offer customized pricing plans.

Yes, comprehensive cargo insurance covers loss, damage, and theft. You can add insurance during the quote process or at booking. Rates start at 2% of declared value.

Air freight: 2-7 business days. Sea freight: 15-45 days depending on destination and customs processing times. Express options available for urgent shipments.

Yes, schedule a pickup through our website or by contacting support. We offer same-day and next-day pickups in most areas.

Restricted items include hazardous materials, perishables without proper packaging, weapons, and counterfeit goods. Contact our team for the complete list.

Creating an account is free. Click Sign Up, fill in your details, and verify your email. You will gain access to your dashboard and order history.

We accept all major credit cards, bank transfers, PayPal, and corporate invoicing for approved business accounts.